PRIVACY POLICY

1. Overview

NOKES values the privacy of its customers and is committed to protecting personal information.

This Privacy Policy explains how we collect, use, and safeguard information provided to us, particularly in relation to our booking services.

2. Information Collection

We collect personal information when it is voluntarily provided by customers through our website or during the booking process.

This information may include names, addresses, phone numbers, and email addresses.

3. Booking Information

When a booking is made through our website or other communication channels, we may collect additional details such as preferred dates, times, and service requirements in order to fulfil the requested service.

4. Use of Information

Collected information is used for the following purposes.

Processing and confirming bookings

Providing requested services

Sending booking confirmations, reminders, and service updates

Improving our services based on customer feedback

Communicating with customers regarding their bookings

5. Information Sharing

NOKES does not sell, trade, or disclose personal information to third parties without customer consent.

Information may be shared with trusted service providers who assist in delivering our services. These providers are required to keep all information confidential and use it solely for service related purposes.

6. Payment Information

For online bookings and transactions, payment information is processed securely through trusted third party payment gateways.

NOKES does not store or have access to sensitive payment details.

7. Security

We implement strong security measures to protect personal information.

All data, including sensitive information, is encrypted and transmitted securely.

8. Cookies

Our website may use cookies to enhance user experience and support the booking process.

Users may disable cookies through their browser settings, however this may affect website functionality.

9. Access and Correction

Customers have the right to access and correct their personal information.

Requests may be submitted through the Help section on our website.

10. Changes to This Privacy Policy

NOKES may update this Privacy Policy to reflect changes in business operations or legal requirements.

Any changes will take effect immediately upon being published on our website.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us via our website.

12. Social Media and Website Content

By agreeing to this Privacy Policy, you grant NOKES permission to use testimonials and content for promotional purposes related to business growth and marketing.

At all times, customer identity and sensitive information will remain protected and concealed where applicable, including addresses and names.

13. Booking Verification

NOKES reserves the right to verify all booking information provided by customers.

For safety and operational purposes, this may include validating pickup and drop off locations, customer names, phone numbers, and event details.