REFUND POLICY

At NOKES, customer satisfaction is our priority. We understand that circumstances may arise, and we aim to provide a fair and transparent refund policy to address any concerns.

The terms we, us, our, NOKES AU, or NOKES refer to NOKES, the business responsible for providing the products and services described in these policies.

By making a purchase from NOKES, you agree to be bound by the terms and conditions outlined in our policies, including our return, refund, shipping, and booking policies.

Refund Eligibility

Customers are eligible for a refund under the following circumstances.

A booking is cancelled more than 48 hours before the booking date. This applies to all booking types.

A cancellation occurs on behalf of NOKES due to a vehicle mechanical fault prior to the booking.

A cancellation occurs on behalf of NOKES if the customer is outside our service area and has paid a deposit.

A cancellation occurs on behalf of NOKES if a vehicle experiences a mechanical fault during the event.

A cancellation occurs on behalf of NOKES if weather conditions are unsuitable for the booked vehicle or vehicles.

Please note that NOKES is not liable for damages if an unexpected mechanical breakdown occurs prior to or during the event.

Non Refundable Circumstances

Customers are not eligible for a refund under the following circumstances.

Bookings cancelled within 48 hours of the booking date. This applies to all booking types.

Customer no shows.

How to Request a Refund

To request a refund, please contact our customer service team via the Help page on our website.

Please include your name, booking details, email address, phone number, and the reason for your refund request.

Refund Processing

Refunds are processed within five to seven business days of receiving the refund request. Please allow additional time for bank processing.

Refunds will be issued using the original payment method.

Cash payments made on the day of the event will be refunded by physical exchange only if a mechanical breakdown occurs during the event.

No Show Policy

If a customer fails to attend a scheduled booking without notice or cancellation, no refund will be issued.

Contact Information

If you have any questions or concerns regarding this refund policy, please contact us via the Help page on our website.

Refund and Exchange Policy - Shop

1. Returns and Exchanges

Items may be exchanged within 30 days of purchase.

Items must be unworn, in original condition, and have all tags attached.

Proof of purchase is required.

2. Limited Stock

Due to limited stock availability, exchanges cannot be guaranteed.

3. Faulty Items

Faulty items are eligible for a refund or exchange in accordance with Australian Consumer Law.

4. Sale or Discounted Items

Items purchased on sale or with a discount are not eligible for exchange unless deemed faulty.

5. Charges

Any refund may be subject to charges incurred, including transaction fees or shipping costs. These costs are the responsibility of the customer.