Refund policy
VIEW OUR REFUND POLICY HERE
JDM HIRE
Refund Policy Overview:
At NOKES, our priority is customer satisfaction. We understand that circumstances may arise, and we strive to provide a fair and transparent refund policy to address your concerns.
The terms "we," "us," "our," NOKES HIRE" or "NOKES" refer to NOKES, the business responsible for providing the products and services described in these policies. By making a purchase from NOKES, you agree to be bound by the terms and conditions set forth in our policies, including our return, refund, and shipping policies.
Refund Eligibility:
Customers ARE eligible for a refund under the following circumstances:
If you need to cancel a service appointment, we will provide a full refund if the cancellation is made more than 48 hours before booking date. This includes both full payments and deposit payments.
Cancellation on behalf of NOKES HIRE due to vehicle mechanical faults prior to the booking.
Cancellation on behalf of NOKES HIRE if you are out of area and have paid online prior in full or by deposit.
Cancellation on behalf of NOKES HIRE if during the event, such vehicle has a mechanical fault.
Cancellation on behalf of NOKES HIRE if weather is not suitable for the car(s) that have been booked.
*NOTE: NOKES HIRE IS NOT LIABLE FOR DAMAGES IF AN UNEXPECTED MECHANICAL BREAKDOWN OCCURS PRIOR OR DURING THE EVENT.
Customers AREN’T eligible for a refund under the following circumstances:
Booking is cancelled within 48 hours of the booking date. This applies to full payments in advance and deposit payments.
Customer No Show.
How To Request A Refund:
To request a refund, please contact our customer service team on our ‘Help’ page with [Your Email Address] and/or [Your Phone Number]. Please provide your name, service details, and the reason for the refund request.
Refund Processing:
Refunds will be processed within 5-7 business days of receiving your refund request (please allow for respective bank processing times). The refund will be issued in the same form of payment used for the original transaction. Cash payments made on the day of the event will be refunded by physical exchange if our vehicle(s) incur a mechanical breakdown during an event.
No-Show Policy:
In the event of a no-show (failure to appear for a scheduled booking appointment without cancellation), refunds will not be issued.
Contact Information:
If you have any questions or concerns regarding our refund policy, please contact us on our ‘Help’ page on our website.
store
Return Eligibility:
Returns are accepted within 30 days from the date of purchase.
The item must be in its original, unopened packaging and in the same condition as received.
Proof of purchase, such as a receipt or order confirmation, must be provided for any return request.
Return Process:
To initiate a return, please contact our customer service team from the 'Help' section on our website with your order details.
Once your return is approved, you will be provided with instructions on how to return the item to us.
Refunds:
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, a refund will be processed to your original method of payment within your respective bank times, please allow 5-10 business days
Please note that shipping and handling fees are non-refundable.
Exclusions:
This refund and return policy applies only to unopened and unused items.
Opened, used, or damaged products are not eligible for a refund or return unless covered by Australian Consumer Law.
Sale items are non refundable during any promotion or sale. This includes products that are discounted in or for a sale.
Australian Consumer Law:
This return policy is in addition to your rights under Australian Consumer Law, which provides guarantees that cannot be excluded. If the product you purchased is faulty, significantly different from the description, or does not perform as advertised, you are entitled to a repair, replacement, or refund.
Contact Information:
For any inquiries regarding our return policy, please contact our customer service team from the 'Help' section on our website with your order details.