REFUND POLICY

View our Refund Policy here

Refund Policy Overview:

At NOKES, our priority is customer satisfaction. We understand that circumstances may arise, and we strive to provide a fair and transparent refund policy to address your concerns.

The terms "we", "us", "our", "NOKES AU" or "NOKES" refer to NOKES, the business responsible for providing the products and services described in these policies. By making a purchase from NOKES, you agree to be bound by the terms and conditions set forth in our policies, including our return, refund, shipping and booking policies.

 

Refund Eligibility:

Customers ARE eligible for a refund under the following circumstances:

  • If you need to cancel a booking, we will provide a full refund if the cancellation is made more than 48 hours before booking date. This includes booking types.

  • Cancellation on behalf of NOKES due to vehicle mechanical faults prior to the booking.

  • Cancellation on behalf of NOKES if you are out of our service area and have paid a deposit.

  • Cancellation on behalf of NOKES if during the event, such vehicle has a mechanical fault.

  • Cancellation on behalf of NOKES if weather is not suitable for the car(s) that have been booked.

    *NOTE: NOKES IS NOT LIABLE FOR DAMAGES IF AN UNEXPECTED MECHANICAL BREAKDOWN OCCURS PRIOR OR DURING THE EVENT.

Customers are not eligible for a refund under the following circumstances:

  • Booking is cancelled within 48 hours of the booking date. This applies to all booking types.

  • Customer No Show.

How To Request A Refund:

To request a refund, please contact our customer service team on our ‘Help’ page with [Your Email Address] and/or [Your Phone Number]. Please provide your name, service details, and the reason for the refund request.

Refund Processing:

Refunds will be processed within 5-7 business days of receiving your refund request (please allow for respective bank processing times). The refund will be issued in the same form of payment used for the original transaction. Cash payments made on the day of the event will be refunded by physical exchange if our vehicle(s) incur a mechanical breakdown during an event.

No-Show Policy:

In the event of a no-show (failure to appear for a scheduled booking without cancellation or notice), refunds will not be issued.

Contact Information:

If you have any questions or concerns regarding our refund policy, please contact us on our ‘Help’ page on our website.

JDM HIRE

Refund & Exchange Policy

1. Returns & Exchanges

Items may be exchanged within 30 days of purchase.

Items must be unworn, in original condition, and with all tags attached.

Proof of purchase is required.

2. Limited Stock

Due to extremely limited stock, an exchange cannot be guaranteed.

3. Faulty Items

Faulty items are eligible for a refund or exchange under Australian Consumer Law.

4. Sale or Discounted Items

Items purchased on sale or with a discount cannot be exchanged unless faulty.

5. Charges

Please note that any refund will be subject to charges you may need to incur, including transaction fees or shipping costs, which are the responsibility of the customer.

SHOP